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Aero — Legal & Compliance

Refund Policy

Last updated: October 2026

This Refund Policy outlines your rights and our obligations regarding purchases made through Aero ("Aero", "we", "us", "our"), operated by Trooper Justin (Sydney, NSW, Australia). We are committed to fair trading, transparent business practices, and honoring all applicable consumer protection laws.

Australian Consumer Law Guarantee: Our goods and services come with statutory guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth). For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to have problems with digital goods rectified within a reasonable time.

1.YouTube Subscription Memberships

Aero subscription tiers (Aero Plus, Aero Pro, and Aero Ultra) are purchased and billed exclusively through YouTube Memberships, a payment service operated by Google LLC ("Google/YouTube").

  • Cancellation: You may cancel your subscription at any time via your YouTube Purchases & Memberships settings. Cancellation stops future automatic billing while retaining your perks through the end of the current billing cycle.
  • Refunds: Because YouTube processes and collects all membership billing directly, refund requests for memberships must be submitted through Google's YouTube Refund Center. Aero does not have direct access to your credit card, debit card, or Google billing account.

2.Digital Asset Packs & Liveries

Digital asset packs, vehicle liveries, uniform templates, and digital media kits are non-tangible digital goods delivered electronically via our Discord support claiming system.

  • Change of Mind: Due to the immediate delivery and downloadable nature of digital files, refunds are generally not offered for change of mind once files have been claimed or downloaded.
  • Defective, Corrupt, or Incompatible Files: If an asset pack or livery file is defective, corrupt, missing components, or materially different from what was described on the Site, contact our support team. We will promptly repair or replace the file. If we are unable to rectify the defect within 7 business days, a full refund will be granted.

3.Custom Discord Bot & Commission Services

For commissioned digital services (such as custom Discord bots or tailored server setups):

  • If you request a cancellation before development has commenced, you are entitled to a 100% full refund.
  • If work has begun, refund amounts will be evaluated fairly based on the proportion of milestone deliverables completed.
  • If a completed custom bot fails to deliver the technical specifications agreed upon in the order ticket and our developers cannot remedy the defect, you are entitled to a full refund.

4.EU / UK Consumer Withdrawal Notice

If you are a consumer residing in the European Union or United Kingdom, you ordinarily have a statutory right to withdraw from a purchase within 14 days without giving any reason. However, for digital content supplied electronically:

By claiming and downloading digital files or accessing digital masterclasses immediately upon purchase, you acknowledge that you give your express consent for performance to begin immediately, and you acknowledge that your statutory 14-day right of withdrawal is lost once digital delivery commences, subject to statutory defect remedies.

5.How to Submit a Refund or Dispute Request

If you experience any issue with your purchase, please contact us first before initiating a bank dispute or chargeback so we can resolve the matter promptly:

Please include your Discord username, transaction date, proof of purchase (such as a YouTube membership confirmation or PayPal/Stripe receipt ID), and a clear description of the issue. We review and respond to all requests within 24 to 48 business hours.

6.Contact & Business Information

Operating Entity: Aero (Operated by Trooper Justin)
Location: Sydney, New South Wales, Australia
Support Email: support@aeroerlc.com
Support Server: Aero Official Discord